Cost effective, simple advice in every aspect of Estate Planning.

Here at Port Worth Law we are committed to providing our clients with professional advice and excellent levels of service we aim to provide the benefits of a large firm combined with the personal touch of a local service.  We pride ourselves in not only advising you on the options available to you, but also as to the option we believe will best fit your requirements.  Like all lawyers we understand the law.  Unlike all lawyers we make every effort to fully understand you, your situation and your needs.

Our promise and comittment to you – we will:

  • Be Polite, Personal and professional

  • Listen to you

  • Communicate with you in plain English

  • Help you to understand your options

  • Make appropriate recommendations

  • Progress your matter as quickly as possible

  • Exceed your expectations

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can ask us for our full complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Stay Informed

Our legal experts regularly provide information for clients and potential clients in newsletters and key facts documents that are free to download.  We believe it is important to be in possession of all the facts before making decisions.  We also host a number of events in association with our professional partners, including seminars and workshops where we provide advice and guidance is a user friendly, interactive manner, either at our offices or other locations across the North West.